Welcome to the McDavidMerch FAQ page! Here, you’ll find answers to some of the most common questions our customers ask. If you can’t find the information you’re looking for, feel free to reach out to our customer service team for further assistance.
Q: What payment methods do you accept?A: We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal. All transactions are securely processed to ensure your information is safe.
Q: Can I cancel or modify my order after it has been placed?A: If you need to cancel or modify your order, please contact us as soon as possible. We can make changes or cancel your order if it hasn’t been processed yet. Once an order has been processed, we are unable to make changes.
Q: Do you offer gift cards?A: Yes! We offer digital gift cards that can be purchased online and sent directly to the recipient via email. Gift cards are available in various denominations and can be used for any product in our store.
Q: How long will it take to receive my order?A: Delivery times vary based on your location and the shipping option you select. Standard shipping within Canada typically takes 5-7 business days, while express shipping takes 2-3 business days. International orders usually arrive within 10-15 business days.
Q: Can I track my order?A: Yes! Once your order is shipped, you’ll receive a confirmation email with a tracking number that you can use to monitor your package’s progress.
Q: Do you ship internationally?A: Yes, we offer international shipping to most countries. Shipping rates and delivery times will vary based on the destination.
Q: What is your return policy?A: We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return or exchange it within 30 days of receiving it, provided the items are in their original condition. Please see our Returns and Exchanges page for detailed instructions.
Q: How do I return an item?A: To initiate a return, please contact our customer service team with your order number and the reason for the return. We’ll provide you with instructions on how to return your items.
Q: Will I have to pay for return shipping?A: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Q: Are your products officially licensed?A: Yes! All of our products are officially licensed and come from trusted suppliers. You can be confident that you’re purchasing genuine Connor McDavid merchandise.
Q: How do I know what size to order?A: We provide detailed size charts for all clothing items to help you choose the right fit. If you’re unsure about sizing, please contact our customer service team for assistance.
Q: Do you offer customization on jerseys?A: Currently, we do not offer customization services. However, we do carry a variety of pre-made jerseys featuring Connor McDavid’s name and number.
Q: Do you offer in-store or curbside pickup?A: Yes! If you’re in the Edmonton area, you can select in-store or curbside pickup during checkout. We’ll notify you when your order is ready for pickup, usually within 1-2 business days.
Q: Where is your pickup location?A: Our pickup location is conveniently located in Edmonton. The exact address and pickup instructions will be provided in your order confirmation email.
Q: How can I contact customer service?A: You can reach our customer service team via email at [email address] or by phone at [phone number]. We’re here to help with any questions or concerns you may have.
Q: What are your customer service hours?A: Our customer service team is available Monday to Friday, from 9 AM to 5 PM (MST). We strive to respond to all inquiries within 24 hours during business days.
